Privacy Policy & Terms and Conditions

Ciriello Plumbing values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us—whether in person, by phone, or online.

Information We Collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Physical address
• Service-related details

How We Collect Information

We collect your information when:

• You contact us by phone or in person
• You schedule a service appointment
• You submit a contact form on our website
• You provide your phone number and consent to receive SMS communications

Use of Information

We use the information you provide to:

• Schedule and confirm appointments
• Send billing notifications and invoices
• Dispatch service updates and technician arrival notifications
• Request feedback and surveys after service is complete
• Respond to inquiries and provide customer support

Text Messaging (SMS) Opt-In and Communication

William J. Ciriello Plumbing Co. Inc. will be collecting opt-in verbally from customers. Customers will be able to opt in to receive informational and promotional messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Ciriello Plumbing at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only as necessary to provide services (e.g., with a payment processor) or if required by law.

Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

• Request access to your data
• Correct or update your personal information
• Request deletion of your information
• Withdraw SMS consent at any time by texting STOP